Scheduled for two days off each week, except during holidays or blackout periods. The Guest Advisor is scheduled to work a minimum of 40 hours per week including Saturdays and Sundays the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs. Participating actively in sales meetings and one-on-one coaching sessions with store managers and trainers.Developing and maintaining high levels of knowledge on Ashley Home Store/Appliance Plus products and initiatives.Working vigorously on sales performance improvement by using available learning tools and programs.The Guest Advisor ensures a continued focus on performance improvement and personal/professional development by: Maintaining a Personal Focus on Continuous Learning and Improvement.Maintaining neatness and cleanliness throughout the showroom to meet the safety and health standards and policies.Completing showroom floor recovery processes throughout the day.The Retail Sales Associate assists fellow associates in ensuring a professional in-store experience for every guest by: Following the Sales System process of Greet.Įnsuring a Professional In-Store Experience for Every Guest.Providing paperwork (e.g., sales orders, delivery instructions, information journal, etc.) to the Guest Service Department to finalize transactions.Qualifying the guest with the appropriate products that best suits their needs. This includes performing product presentations, attempting to close each sales opportunity and adding on additional items and extended warranties to the sale.
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